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Insurers comment on Terminal 5 problems

Guidance for travellers who have become caught up in the baggage crisis at Heathrow's new Terminal 5 has been issued by insurance firms.

Thousands of people could have been left out of pocket after losing their luggage and facing delays at the new £4.3 billion terminal.

According to More Than, irate consumers should seek compensation from their airline if they are forced into spending extra due to unexpectedly changing their travelling plans.

Alternatively, many travel insurance policies contain cover for flight cancellations.

Manager at More Than Graham Nicholls commented: "Travelers should bear in mind that most insurance policies don't cover valuables kept in the hold and should therefore always pack valuables in hand luggage or keep them on their person during the flight.

"It's important travelers affected by the cancellations or baggage confusion at Terminal 5 know their rights in order to understand what compensation they are due."

Chris Price at Direct Line also commented on the crisis, which has proved very embarrassing for terminal operators British Airways and BAA.

"The problems at Terminal 5 have highlighted the importance of purchasing travel insurance, as arriving at a destination without your baggage can be a huge inconvenience and be costly to replace," he said.

"Having travel insurance can offer that extra peace of mind should the unexpected happen."

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